- Items listed as pre-order will ship by the estimated date. Orders containing pre-order items will not ship until all items arrive at our shop.
- Orders cannot be cancelled once shipped. All orders that can be shipped will ship Monday & Thursday each week. If it's been 3+ weeks and you haven't gotten a shipping confirmation, check your spam filter.
- We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it.
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Where do I input my discount code?
After entering your billing and shipping information, you'll see a "Discounts" field you can enter your discount code.
Will you teach me Guilty Gear?
Yes. Send your questions to @koogyplz on Twitter and we'll give you a hand!
We offer the following rates through USPS.
USPS Flat Rate Domestic is offered for all domestic orders. Shipments can take 3 - 5 business days to arrive after you receive your shipping notification.
USPS Flat Rate International is offered for all international orders. Shipments can take 4 - 5 weeks for international delivery once shipped.
I haven't received my international order.
International orders take 4 - 5 weeks to arrive from their ship date. When you receive your "shipping alert" e-mail, please allow this much time before contacting us. We are happy to resolve any issues after this time!
RETURNS & CANCELLATIONS
We do not accept returns for refunds. Exchange only within 10 days from when shipment is received. All exchanges are dependent on existing stock. All sale items are final. Items must be in their original form (not worn, altered, washed). We reserve the right to refuse an exchange if the items show any signs of wear, alterations, misuse or damage. Merchandise must have all original tags/labels attached. Only items purchased at BROKENTIER.COM can be returned.
I received the incorrect item.
Please contact us and we'll fix the error promptly! Please allow 1 - 2 business days for replies.