FREQUENTLY ASKED QUESTIONS
All shirts are made to order, produced in the order they are received. During periods of heavy volume, lead times will be longer than other times. Typical lead times are 7 - 14 days. Orders cannot be cancelled once shipped.
All orders that can be shipped will ship Monday & Thursday each week. If it's been 3+ weeks and you haven't gotten a shipping confirmation, check your e-mail.
We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it.
All orders that can be shipped will ship Monday & Thursday each week. If it's been 3+ weeks and you haven't gotten a shipping confirmation, check your e-mail.
We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it.
GENERAL
Where do I input my discount code?
After entering your billing and shipping information, you'll see a "Discounts" field you can enter your discount code.
My favorite item is out of stock!
We now offer "Back In Stock" notifications. Go to your favorite out of stock item and click the "out of stock" box for more information.
Will you teach me Guilty Gear?
Yes. Send your questions to @koogyplz on Twitter and we'll give you a hand!
SHIPPING
We offer the following rates through USPS.
USPS Flat Rate Domestic is offered for all domestic orders. Shipments can take 4 - 5 business days for domestic delivery once shipped, which may take up to 3 weeks.
USPS Flat Rate International is offered for all international orders. Shipments can take 4 - 5 weeks for international delivery once shipped, which may take up to 3 weeks.
I haven't received my international order yet! What's the deal?
International orders take 4 - 5 weeks to arrive from their ship date. When you receive your "shipping alert" e-mail, please allow this much time before contacting us. We are happy to resolve any issues after this time!
RETURNS & CANCELLATIONS
We do not except returns for refunds. Exchange only within 10 days from when shipment is received. All exchanges are dependent on existing stock. All sale items are final. Items must be in their original form (not worn, altered, washed). We reserve the right to refuse an exchange if the items show any signs of wear, alterations, misuse or damage. Merchandise must have all original tags/labels attached. Only items purchased at BROKENTIER.COM can be returned.
You sent the wrong item!
Please contact us and we'll fix the error promptly.
SPONSORSHIPS
Will you sponsor me / my gaming group?
We are not currently looking for additional players or teams to sponsor at this time.
